Mitmark Health requires at least 24 hours notice of any cancellation of appointment. Cancellations made more than 24 hours before your appointment will be issued a full refund. If you cancel your appointment less than 24 hours before it is scheduled to take place, you may be subject to paying the full price for the appointment.
For postal and click and collect kits, our logistical response to requests is instantaneous, due to the competency of our shipping procedure. Therefore, when an order is placed, processes begin that cannot be reversed, and consequently the order shall be delivered.
Mitmark Health is unable to offer refunds for the following reasons:
In the event that a test kit arrives damaged, Mitmark Health must be advised within three (3) working days of receipt by the Buyer and a new test kit shall be delivered to the Buyer imminently.